Cancellation & Refund Policy - Nexafied.com
Last Updated: 11/22/2023
Thank you for choosing Nexafied.com. We understand that circumstances may arise where you need to cancel an order or seek a refund. This Cancellation & Refund Policy outlines the procedures and conditions for canceling orders and obtaining refunds.
1. Order Cancellation:
You may cancel your order within 24 hours of placing it, provided that the order has not been processed or shipped. To cancel an order, please log in to your Nexafied.com account and follow the cancellation instructions. If the order has already been processed or shipped, please refer to our Returns Policy.
2. Refund Eligibility:
Refunds will be considered under the following circumstances:
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Product Defect or Damage: If the product you receive is defective or damaged, you may be eligible for a refund. Please contact our customer support team at [support@nexafied.com] within [X] days of receiving the product, and provide detailed information and images of the defect or damage.
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Order Cancellation: If you cancel your order within the specified time frame and meet the cancellation criteria, you may be eligible for a refund. Please note that a cancellation fee may apply.
3. Refund Process:
Once your request for a refund is received and approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow [X] business days for the refund to reflect in your account.
4. Non-Refundable Items:
Certain items may not be eligible for a refund, including:
- Downloadable digital products.
- Products that have been used, altered, or damaged after receipt.
- Products without original packaging and tags.
5. Returns Shipping:
If you are instructed to return a product, please follow our Returns Policy for instructions on shipping the item back to us. Return shipping costs may be covered by Nexafied.com in certain cases, such as for defective or damaged products.
6. Contact Information:
If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at [support@nexafied.com].
Note: Nexafied.com reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website. It is your responsibility to review this policy periodically.
Thank you for your understanding and cooperation. We strive to ensure a smooth and satisfactory shopping experience for all our customers at Nexafied.com.